Here is part of the email I sent to customer service...
However today I learned of a new policy that Target has.
"You cannot return an item without a receipt more than twice a year and not for more than $20 per time."
That policy seems fair and I can understand why policies are in place. However, in the case of registered customers I think it is a bad policy. Everything I was returning matched up on my registry, but because my gift givers did not include the receipt with the gift, I could not get a store credit. All of the gifts I had were still in there original packaging, nothing had been opened, and they all had there bar codes.
The best Target could do for me was return $40 worth of merchandise for a store credit and send me on my way with $40 worth of merchandise I did not need.
It is my feeling that if someone is registered and they receive duplicate items, there should be no question about a store credit. What if it was the cashier's fault for not properly scanning the gift registry sheet when my friends checked out? I am faulted for your employees mistake? Or for my friends not knowing or forgetting to hand in the registry when they checked out? Then I am stuck with $80 worth of things I do not need, when I could be purchasing items that would be very useful for me.
- Your Target store in Miami, FL will accommodate two no receipt returns a year for you on small gifts under $20.
- We have the ability to look up a receipt's information for the gift giver, so they can make a return on most purchases, provided they purchased your item with a check, Target GiftCard, credit or debit card within the past 90 days.
- If the gift giver still has the original receipt for the item, they have the ability to reprint a gift receipt at the Guest Service desk next time they visit Target.
As I stated before, I did receive the two credit returns for $20 each and I still have $40 worth of merchandise that I cannot use and that Target will not take back.
I understand why you have these policies. They are for people who abuse the system. I obviously am not one of those people because you can clearly see that my registry matches the UNOPENED items I am returning. Again, what if it was YOUR store employees fault for not scanning the registry? I am being faulted for their mistake.